ActiveQuote has been named the winner of the Customer Excellence award at the Legal & General Business Quality Awards 2020.
The leading comparison website and broker took the title at a special ceremony held in Central London last week (February 6th). Legal & General’s annual awards celebrate exceptional customer care and retention in the protection insurance sector.
This is the second consecutive win for ActiveQuote who scooped the same award last year, it also received special recognition in the Data Precision Award. Legal & General analyses customer service statistics and quality metrics against other companies in the protection insurance market and found that ActiveQuote’s customer service came out on top again.
James Howell, Senior Product Development Manager at ActiveQuote, said: “We are thrilled to scoop the award for Customer Excellence again. The award is testament to the hard work and dedication of our customer service team, as well as the sales team, who work tirelessly to help customer make the right decision for them when it comes to protection insurance.
“Winning for two years in a row against some of the best protection insurance companies in the UK is just the icing on the cake.”
Now in their 9th year, the Legal & General Business Quality Awards continue to recognise firms which have shown a proven commitment to putting customers at the heart of their business.
Cardiff-based ActiveQuote was one of several winners to be judged across 10 award categories on a combination of business performance metrics and submission-based criteria.
Sarah Sancho, Head of Sales at ActiveQuote, said: “The Legal & General Awards are renowned in the protection insurance market awards calendar, so to be shortlisted was reward enough, but to win again in such an important category is amazing.
“I am extremely proud of my team and the hard work they put in every day to give the best service to our customers.”
2020 is set to be an exciting year for ActiveQuote, as it has expanded onto another floor at its headquarters in Global Reach, Cardiff. It is also increasing its headcount by 25% (40 vacancies) in all departments to support the increase in inquiries it has seen since it was chosen by MoneySuperMarket to power its private medical insurance comparison service in November last year.
Founded in 2009, ActiveQuote was the first comparison service to compare health insurance policies in the UK and allows customers to tailor-make their policies by adding or removing options such as hospital cover and physiotherapy.