Health board staff and volunteers who devote themselves to caring for patients have had their dedication recognised – by the people who matter most.
The latest Patient Choice Awards saw five separate events held to honour 225 staff working in all areas of the health board who were nominated by patients and their families.
The winners came from a wide range of disciplines – all united by the contribution they made to the public.
The Patient Choice Awards were launched in 2015 to give patients, carers, relatives and visitors the chance to say thanks to a member of staff or team they feel had made a real difference and provided outstanding care.
This year there were five separate ceremonies, with the first taking place in Singleton Hospital.
This was followed by Primary and Community Care, in partnership with social services and co-hosted by ABMU board member and Swansea councillor Mark Child.
Neath Port Talbot and Princess of Wales hospitals followed, with the final event taking place in Morriston Hospital – where another Patient Choice event was held in May of this year.
ABMU Chairman Andrew Davies said:
“These events are about recognising our staff who strive to provide high quality patient care every day.
“But for some patients this means so much, going the extra mile and providing exceptional care, who live our health board’s values and put the patients at the centre of everything they do.
“Thank you to all the patients, relatives and visitors who provided such outstanding feedback.”
ABMU Staff Experience and Organisation Development Manager Julie Lloyd said: “The Staff Experience Team received some beautiful and touching nominations showing appreciation for our staff, the amazing work we do and services we provide.
“There have been some moving moments where many of our senior leaders hosting the events read out the kind messages of appreciation received for our nominated colleagues.
“We have heard lovely stories from these patients and visitors of our caring staff who have gone the extra mile and made a big impact on the quality of care received, both during and outside their working hours.
“There were hugs, too, from patients who wanted to attend and thank staff personally.”
An outstanding 78 awards were given out to teams and individual staff members for going above and beyond for patients, families and visitors.
This year a total of 225 staff members including some of the health board’s incredible volunteers were recognised.
Ward F at Morriston Hospital received three awards from patients and families.
Here’s what the family of a lady admitted in the summer, who sadly passed away, had to say about the quality of care she received:
“She spent some of the time conscious and most of the time unconscious, but it did not change the way the exemplary staff treated her.
“They are a true ‘family’ on the ward; they really care for all the patients and treated my mum with dignity and respect at all times.
“Nothing was too much trouble, Mum was kept comfortable and out of pain and although we all knew she was going to pass away the staff were just wonderful and I mean all the staff, all grades, including the cleaners.”
One patient requiring bone scans for cancer nominated Singleton Hospital X-ray department volunteer Elaine Temblett, nuclear medicine clinical technologist Fatima Gomes, superintendent sonographer Delyth Pirotte and sonography healthcare support worker Natasha Peters.
The patient wrote: “The reason I want to nominate them was for the kindness and compassion they showed me during my scan and they didn’t make me feel embarrassed when I got upset.
“They were all kind to me and everyone I have put forward was lovely. All absolutely wonderful.”
Here’s a full list of the 2018 award winners:
Mr Kerryn Lutchman-Singh; Ann Baker; Cardiac Rehabilitation Team, Singleton Hospital; Dr Maha Mansour; Ward 8; Caroline Jones, Kathryn Picton, Louise Bowen & Sarah Davies; Dr Rhodri Birtchnell, Dr Shehzad Latif, Francesco Pierri, Jason Davies, Julie Stevenson, Sonia Edwards, Clare Morgan & Wynne James; Margaret Lloyd; Cleo Purchase & SAU; Stephanie Cannell; Delyth Pirotte, Elaine Tembret, Fatima Gomes & Natasha Peters; Dr Firas Ibrahim, Julie Matthews & Nicola Sharp; Ward 2.
Primary Care & Community with Social Services:
Lorraine Howells; Bonymaen House; Helen Evans & Team; CREST; Tracey Williams; St John’s Day Service; John Chappell; Dr Daniel Tacagni; West Cross Day Service; Sarah Terrett & Health Visitors of Oaktree Surgery; Jane Thomas; Angela Lewis; Holly Morse & Melissa Traynor; Lynsey Hughes; Dulais Valley Primary Care Centre; Steve Davies, Hollie Evans & Karen Halmkan; Home Care & OT Service; Laura Thomson, Raj Abedean & Sarah Partridge; Paul Danton; Dr Jayne Chivers, Dr Lynne Dowden & Reception Staff; Sue Huggleston; Anna Wake; Dr Mellor; Clive Sage, Kelly Davies, Kirstie Thomas & Vanessa Latham; Samantha Thomas; Jacqui Griffiths; Lisa Millichap; Claire McCarthy-Reed.
Neath Port Talbot Hospital:
Day Surgery Unit; Elderly Day Unit; Sarah Jones, Jessica Carsley, Louise Thomas, Alex Grimstead, Dr Angelika Plakantonaki & NPT Acute Clinical Team; Ward B2; Rhian Watts, Dr Gurpreet Kalra, Dr Zachariah Shehadeh, Dr Mona Zaki, Embryologist Team, Nursing Team & Wales Fertility Institute; Mr Amol Pandit; Helen James, Alison Edwards, Alison Bartlett-Jones, Sharon Phillips, Donna Smith, Donna Evans, Diane Pugh, Aimee Alacantara, Thelma Mellin & Hayley Clarke.
Princess of Wales Hospital:
Michelle James & Ward 11; Sue Johnson; Sue Johnson & Sian Berry; Dermatology & Dr Suchitra Rajan; Amanda Powell, Annette Toor, Ceri Williams, Dr Tom Yapp, Lisa Cartwright, Mike Parsons, Nathan Riddle & Rebecca Morgan; Debra Rumph, Helen Bailey and Ian McLelland; Charlie Alzetta, Emma Flisher & Maternity Unit; AMU Nurses; Louise Fox & Labour Ward.
Dr Elin Lloyd, Dr Geraint Jenkins & Cardiac Rehabilitation Clinic; Ward A; Linda Davies & SDMU; Dr Jonathan Lambley, Karen Evans, Mr Andrew Macnab, Sharon Davies, Sharon Ellis, SDMU & A&E; Linda Rees; Ward F; Ward F & Sarah Yeap; Julia Warwick; Joanna John, Mr Mohammed Haj-Basheer, Porter & Plastic Surgery Outpatients Reception; Dr Gareth Herdman, Dr Thomas Bragg, Plastic Surgery Team & Radiology Team; Catherine Broome, Jessica Fletcher, Tracey Gordge & Dr Meryl Spencer, the team & Lab Staff; Heidi Hawkins; Corrina Newman, Dr Dinendra Gill, Joanne King & Rebecca Price; Mr Hywel Dafydd & Pembroke Ward; Sophie Powell; Karen Owen, Kelly Rimmel, Kirsty Rees, Leonard Williams, Lisa Jones, Sonia Flipping & Mr Karthik Somasundaram; Dani Boat & Kelly Elt; Hannah Sillitoe & Ward D; Ward D & Dr Liz Davies & Team; Mr Richard Karoo; Dave Johnstone, Emma Rutherford, Hannah Thomas, Jade Savill, Jaide Alacanher, Jo Johnstone, Julia Phillips, Justina Amissah, Kate Sullivan, Keith Lucas-Jones, Linda Thomas, Louise Chivers, Louise Limbert, Natasha Pearson, Nia Youatt, Powys Ward, Sam Sheppard, Sarah Brian, Siobhan James, Sophie Evans, Wendy Rees & Dominique Potakar.