South Wales Police is currently investigating a fraud where a couple in Penarth were called last week out of the blue by someone claiming to be from their bank.

The fraudsters told the victim that money was being removed from their account and to keep it safe they needed to move their money into another account.

Legitimate organisations such as your bank, HMRC or police will never call you asking you to transfer money. Neither will they ask you for your pin or full banking password.

Penarth Inspector Andy Rice said: “We’d urge everyone to remember that the police, banks or HMRC would never contact you and ask for you to transfer money to ‘keep safe’ – this is a scam.
“These fraudsters are manipulative, calculating and operate extremely professionally, and it is understandable that victims may believe these calls to be genuine. In this case, it appears the fraudsters have spoofed the telephone number of the victims’ bank.
“Our advice is to treat all unsolicited calls with caution. Do not feel pressurised into making a quick decision – a genuine organisation won’t mind giving you time to stop and think.

“If you receive a call that seems to come from your bank or a similar organisation, say you will call them back. But use another phone line, such as a mobile phone or landline, or wait at least five minutes before using the same line.

“If you have received any suspicious calls you can report it on 101 or Action Fraud 0300 123 2040.”

Remember our top tips:

If something seems too good to be true, it probably is
Banks, police and HMRC will never ask for personal details, bank details, or for you to withdraw money from your account
Never tell anyone your PIN, and never enter it into a telephone
Do not feel pressurised into making a quick decision. A genuine organisation won’t mind giving you time to stop and think
If in doubt, call someone you know personally for advice
Never click on links included in emails from unknown senders
Report any suspicions to Action Fraud, or ring 101
Keep a look out for loved ones. If they receive a lot of post, if their phone is often ringing, if they are secretive about their finances, report your suspicions