Mid & West Wales residents urged to take a virtual GP consultation when offered

Mid and West Wales residents are being urged to take up the offer of a virtual consultation, over the phone or video call with their GP, to help Keep Wales Safe during the current lockdown ‘stay at home’ restrictions.

The way we access local NHS services is changing, with more ways in which you can consult your doctor or nurse.  Most surgeries now offer telephone as well as electronic advice consultations in the first instance.  Following your advice call, a face to face appointment may be organised, but video consultations are also available. You can now speak to a doctor or healthcare professional using the video camera in your smartphone, tablet or computer and a connection to the internet.  This is often more convenient and can save you time, as you will not need to travel for a face-to-face appointment.  The system used is confidential and secure.

In a recent YouGov survey carried out for the Welsh Government’s Keep Wales Safe campaign only 27% of residents in Mid and West Wales had made use of the GP virtual service over the past 12 months with just 57% having heard of the service. However, 88% believed it was important to have access to a remote GP consultation once they had learnt of its existence.

Jill Paterson, Director of Primary Care, Community and Long Term Care at Hywel Dda University Health Board, said: “If you are offered a video consultation appointment this is because your Health Care Professional has indicated that is it safe and appropriate to do so. Your video appointment will be confidential and will not be recorded. If you require support please contact your GP surgery using the number provided in the appointment confirmation.”

She continued: “By putting off small problems or regular appointments you could potentially be putting more strain on NHS emergency services so please, help us to help you, do not put anything off. Local GP surgeries are open and are there to offer medical advice and consult patients.”

After being offered a video consultation you will be sent a letter, email or text with details of your appointment. This communication will contain details of the service that has requested to see you by video and have provided a web address link. You can type or copy the web address link into a web browser via an internet enabled device and this will take you to the video clinic waiting area.

In order to access your virtual appointment, you will need:

• Access to a device that will allow you to access the internet.  You should use Google Chrome or Microsoft Edge web browser on a desktop or laptop, or on an Android tablet or smartphone or Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.
• Your device will need a webcam (camera), speakers and microphone.
• A good internet connection (if you can watch a YouTube video, this is good indication that you have a good connection).
• An internet usage plan that is sufficient to cover the data consumption of a video call – ideally use a Wi-Fi connection if you have this available.

Sixty two percent of those surveyed by YouGov in Mid and West Wales said they will continue to access NHS services using the new ways that have been introduced as a result of the pandemic. The new methods include making more use of pharmacists; virtual GP consultations and using the NHS 111 online and telephone services.