Principality Commercial has been named ‘gold standard’ in the commercial lending market, following a survey conducted by independent research company Savanta.
The research surveyed 29 housing developers, housing associations and investment clients of Principality Commercial across the UK between 7th June and 18thJuly 2019. The Society scored 9.1 out of 10 for overall customer satisfaction; with its supportive relationship with clients, speed of service and ethos as a mutual building society being key contributors towards high levels of satisfaction.
When asked which lender is the gold standard in the market for relationship management, all housing developers and close to all investment clients referenced Principality Commercial.
The commercial arm of Wales’ largest building society was also commended for its expertise of the market and making sure clients feel valued.
Michelle Wade, Head of Operations at Principality Commercial said:
“We are exceptionally proud of the results, which are testament to the work and passion of the Principality Commercial team.
“We are committed to providing a personal, tailored service for our clients and this has been shown in the recent research. We would like to thank all of our clients for their support and look forward to continuing and building upon this strong relationship in the future.”
Kate Turner from Savanta said:
“The results among clients of Principality Commercial clearly show that there is high satisfaction with the service received – from understanding the business, adding value and expertise through to speed of processing and ongoing loan management. Strong relationship management and agile decision making all help make Principality Commercial easy to do business with.”